Thank you for choosing TRINTY FAT DOG CLOTHING LLC!
We value the shopping experience of every customer. If you are not satisfied with the pet apparel you purchased, you may request a return or refund in accordance with the policy below.
30-Day Return and Refund Policy
We accept return and refund requests within 30 days of the date your items are delivered.
If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return or refund.
Requests made after the 30-day period may not be eligible for processing under this policy, unless otherwise required by applicable law or agreed upon by us.
Return Conditions
To ensure your return can be processed successfully, please meet the following conditions:
Items must be unused.
Items must remain in their original condition, free from any obvious damage caused by the user.
Items should, whenever possible, be returned with their original packaging, tags, and any included accessories.
Please provide your original order number or proof of purchase.
Please contact us via email before returning any items to receive instructions and authorization for your return.
For items that are defective, incorrect, or damaged during transit, we will provide an appropriate solution based on the specific circumstances and applicable law.
How to Request a Refund
If you would like to request a refund or return, please follow the steps below:
Step 1: Contact Us
Send us an email.
Step 2: Provide Order Information
Please include the following details in your email:
Order number.
Name of the item(s) purchased.
Reason for the return or refund request.
If the item is damaged or defective, please provide relevant photographs.
Step 3: Await Processing
Our customer service team will review your request and notify you via email regarding the next steps for your return or refund.
Step 4: Return the Item(s) (If Applicable)
If a return is required, please send the item(s) back following the return address and instructions provided by our customer service team.
Please do not send items to our registered business address without prior confirmation.
4. REFUND PROCESSING TIME
Once a returned item is confirmed to be eligible for a refund, we will process the refund using the original payment method.
Generally:
We will initiate the refund process within 5–10 business days of approving the refund request.
The actual time it takes for the funds to appear in your account depends on your bank, credit card issuer, or third-party payment service provider.
If you have not received your refund after a reasonable amount of time, please first contact your bank or payment service provider; you may also reach out to us via email for assistance.
Refunds are typically issued to the original payment method used for the purchase.
RETURN SHIPPING COST
Responsibility for return shipping costs varies based on the reason for the return:
Product Quality Issues: If an item has a manufacturing defect or significantly differs from the order description, we will cover reasonable return shipping costs on a case-by-case basis.
Incorrect Item Received: If the item received does not match your order, we will assist in resolving the issue and cover reasonable return-related costs.
Returns for Personal Reasons: If you return an item due to an unsuitable size, a change of mind, or other personal reasons, you are generally responsible for the return shipping costs.
Specific return instructions and cost details will be provided via email once your return request has been reviewed.
NON-RETURNABLE ITEMS
To the extent permitted by law, the following items may not be eligible for return:
Items that have been clearly used, washed, or damaged by the user.
Items damaged due to improper use by the customer.
Returned items that are missing essential accessories, making it impossible to verify the completeness of the product.
Items for which the 30-day return request period has expired.
However, if an item has a quality issue, or if applicable law grants consumers additional rights, we will handle the situation in accordance with the relevant legal requirements.
ORDER CANCELLATION
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet been processed or shipped, we will make reasonable efforts to assist with the cancellation and issue a refund, provided the order meets the eligibility criteria.
If the order has already been shipped, it may not be possible to cancel it directly; in such cases, you may request a return in accordance with this policy.
8. DAMAGED OR INCORRECT ITEMS
If the items you receive are damaged, have quality issues, or do not match your order, please contact us via email as soon as possible.
We kindly request that you provide the following:
Order number.
Photographs of the items.
Photographs of any damage to the packaging or resulting from shipping.
A description of the issue.
We will review the information provided and, depending on the circumstances, offer a refund, an exchange, or another appropriate solution.
REFUND POLICY NOTES
All purchases are one-time transactions; there are no subscriptions or automatic renewals.
Refunds will be processed based on the specific order details and the outcome of our review.
Approved refunds will generally be issued to the original payment method.
Refunds will exclude any charges that, by law, the consumer is not required to bear.
This policy does not limit any non-waivable rights that consumers may have under applicable law.
CONTACT US
If you have any questions regarding returns, refunds, or your order, please feel free to contact us.
Company Name: TRINTY FAT DOG CLOTHING LLC
Company Address: 8583 CANDLEWOOD DR APT 572 OKLAHOMA CITY, OK 73132-4460
